1. Introduction and Scope of the Privacy Policy

Arwanatoto ("we", "the platform", or "arwanatoto.ws") is committed to protecting the privacy and personal data of all members and users of our platform. This Privacy Policy sets out transparently how we collect, process, store, share, and protect your personal information when you use the arwanatoto.ws website and all related services.

This policy applies to all users of the arwanatoto platform, including unregistered visitors, registered members, and former members whose accounts have been closed. By accessing or using the arwanatoto platform, you confirm that you have read and understood this Privacy Policy.

Arwanatoto is fully compliant with Personal Data Protection Act 2010 (PDPA) Malaysia and all applicable data protection regulations. We take this responsibility seriously, as your trust is the foundation of our relationship.

2. Types of Personal Data We Collect

Arwanatoto only collects personal data necessary to deliver platform services safely and efficiently. The data we collect can be grouped into several categories:

2.1 Data You Provide Directly

  • Registration Information: Full name as per MyKad, date of birth, gender, phone number, and email address.
  • Identity Verification (KYC) Information: A copy of your MyKad, proof of address (utility bill or bank statement), and a selfie for verification.
  • Financial Information: eWallet account details (Touch 'n Go, GrabPay, DuitNow) or bank account information for processing deposits and withdrawals.
  • Communications: Records of correspondence with the arwanatoto customer support team via live chat, email, or other channels.

2.2 Data Collected Automatically

  • Technical Data: IP address, device type, operating system, browser version, and screen resolution.
  • Usage Data: Pages visited, time spent on the platform, games played, and betting patterns.
  • Location Data: General geographic location based on IP address for security and compliance purposes.
  • Cookie Data: Session information, user preferences, and analytics data collected via cookies.
Data Categories Purpose of Collection Retention Period
Identity Information Account registration & KYC verification Throughout the active account period + 7 years
Financial Information Processing deposits & withdrawals 7 years (legal requirement)
Technical Data Security & fraud prevention 12 months
Usage Data Service improvements 24 months
Communication Records Customer support & complaint resolution 3 years

3. How arwanatoto Uses Your Data

Every piece of data we collect serves a specific, legitimate purpose. Below are the primary ways arwanatoto uses members' personal data:

  • Service Provision: Processes account registration, deposits, withdrawals, and betting activity on the arwanatoto platform.
  • Identity Verification: Ensuring every member is a real individual aged 18 and above in accordance with legal requirements.
  • Account Security: Detects and prevents unauthorised access, fraud, and suspicious activity on your account.
  • Customer Support: To assist in resolving enquiries, complaints, and technical issues raised by arwanatoto members.
  • Service Communications: Sending important notifications relating to accounts, transactions, promotions, and platform updates.
  • Legal Compliance: Fulfilling reporting obligations to the relevant authorities as required under Malaysian law.
  • Platform Improvements: Analyses usage patterns to improve the user experience and develop new arwanatoto features.
  • Responsible Gaming: Monitoring betting patterns to identify members who may need responsible gaming support.
📌 Important Note: Arwanatoto will not use your personal data for third-party marketing purposes without first obtaining your explicit consent. You may withdraw your marketing consent at any time through your account settings or by contacting our support team.

4. Data Sharing and Disclosure

Arwanatoto does not sell, rent, or trade members' personal data to any third party. However, in certain limited circumstances, we may share your data with the following parties:

4.1 Trusted Service Providers

Arwanatoto works with third-party service providers that assist us in operating the platform, including payment processors such as Touch 'n Go, GrabPay, DuitNow, and FPX. These providers receive only the minimum data required to carry out their functions and are bound by strict confidentiality agreements.

4.2 Legal Requirements

Arwanatoto may disclose your personal data to Malaysian government authorities or law enforcement agencies when required to do so by applicable law, court order, or a valid official investigation. In all such cases, we will endeavour to notify you in advance unless prohibited from doing so by law.

4.3 Business Transfers

In the event that arwanatoto is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. We will notify members via email or an on-platform notice before your data is transferred and becomes subject to a different privacy policy.

5. Data Security and Protection

Arwanatoto continuously invests in state-of-the-art security infrastructure to protect members' personal data from unauthorised access, breaches, and misuse. Key security measures we have implemented include:

  • 256-bit SSL Encryption: All data communications between your device and arwanatoto servers are encrypted using the latest TLS/SSL protocols.
  • Two-Factor Authentication (2FA): An additional layer of security available to all arwanatoto member accounts.
  • 24/7 Monitoring: An always-on automated monitoring system to detect suspicious activity or intrusion attempts.
  • Internal Access Controls: Only authorised arwanatoto staff who require access to specific data are permitted to view members' personal information.
  • Regular Security Audits: Regular security assessments and penetration testing conducted by independent security experts.
  • Data Backup: Data is securely and regularly backed up to ensure service continuity and disaster recovery.
⚠️ Your Responsibility: While arwanatoto takes all reasonable measures to protect your data, account security also depends on your own actions. Please ensure your password is strong and unique, do not share your login credentials with anyone, and contact us immediately if you suspect your account has been compromised.

6. Cookies and Tracking Technologies

Arwanatoto uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit arwanatoto.ws.

6.1 Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login, user sessions, and security. Cannot be disabled.
  • Preference Cookies: Saves your personal settings such as preferred language and display preferences.
  • Analytics Cookies: Helps us understand how members use the arwanatoto platform for continuous improvement.
  • Security Cookies: Used to detect and prevent fraudulent activity and to protect your account.

6.2 Managing Cookie Settings

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the arwanatoto platform. Essential cookies cannot be disabled as they are required for the platform's basic operations.

7. Data Retention & Deletion

Arwanatoto retains members' personal data for as long as your account remains active or as long as necessary for the purposes set out in this Privacy Policy. The specific retention period for each data category is outlined in the table in Section 2.

7.1 Data Deletion Upon Account Closure

When you close your arwanatoto account, we will initiate the data deletion process within 30 days after the request is received and verified. However, certain data may be retained for longer periods based on legal requirements:

  • Financial records and transactions: 7 years (LHDN compliance and Malaysian financial legislation).
  • Identity verification records (KYC): 5 years after account closure.
  • Records relating to complaints or litigation: until final resolution of the matter.

8. Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by arwanatoto:

👁️
Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

✏️
Right of Correction

If your data is inaccurate or out of date, you have the right to request an immediate correction.

🗑️
Right to Erasure

You may request the deletion of your personal data, subject to applicable legal retention obligations.

🚫
Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

📦
Right to Data Portability

You have the right to receive your personal data in a machine-readable format upon request.

⏸️
Right to Restrict Processing

You may request that we restrict the processing of your data in certain circumstances permitted by law.

To exercise any of the above rights, please contact the arwanatoto data protection team by email at privacy@arwanatoto.ws. We will process your request within 14 working days from the date of receipt. In certain complex cases, this period may be extended by up to 30 days, with prior notice to you.

9. Children's Privacy

The arwanatoto platform is exclusively for individuals aged 18 years and above. We do not knowingly collect personal data from minors. Should we discover that personal data has been collected from an underage individual without our knowledge, we will take immediate steps to delete that data and close the account in question.

If you have reason to believe that a minor has registered on the arwanatoto platform, please contact us immediately at support@arwanatoto.ws so that we may take the appropriate action.

10. Links to Third-Party Websites

The arwanatoto platform may contain links to third-party websites or services. This Privacy Policy applies solely to the arwanatoto.ws platform and does not cover the privacy practices of those third-party sites. We are not responsible for the content or privacy practices of external websites and encourage you to read the privacy policy of every site you visit.

11. Amendments to the Privacy Policy

Arwanatoto reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service enhancements. Any amendments will take effect upon publication of the latest version on this page, with the updated date clearly indicated at the top.

For material and significant changes, arwanatoto will notify members via their registered email address or a prominent notice on the platform at least 7 days before the changes take effect. Your continued use of the arwanatoto platform after any amendments are published will be considered your acceptance of the updated Privacy Policy.

12. Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way arwanatoto handles your personal data, please reach out to us through the following channels:

  • Privacy Email: privacy@arwanatoto.ws
  • General Support Email: support@arwanatoto.ws
  • Live Chat: Available 24/7 via the chat icon on the arwanatoto platform
  • FAQs: Visit the page FAQs us for a quick response

We are committed to responding to all privacy-related enquiries within 3 business days. For formal complaints requiring a thorough investigation, the resolution period is up to 14 working days.